Booking policies

Deposit

A deposit, shown before you pay, holds your time. Your booking is confirmed only once the payment is received and you get a confirmation email. Until then the time is held only for a limited time, which the booking page and the pay page tell you (10 minutes for card or e-wallet; for GCash, the time set by the shop), and is then released to others.

Balance

The remaining balance is paid at the shop on the day. Accepted payment methods at the shop: cash or GCash, unless the shop tells you otherwise.

Cancelling and refunds

You can cancel from the manage link in your confirmation email up to 24 hours before your appointment and your deposit is refunded in full. Within 24 hours of your appointment, or after it starts, the deposit is non-refundable. If the shop cancels or cannot honor your booking, you get a full refund.

If you paid by card or e-wallet, the refund goes back automatically to the same payment method and can take several banking days to appear. If you paid the shop by GCash directly, the shop sends the refund back to your GCash by hand after you cancel, so it can take longer; contact the shop if you have not received it.

Late arrival

The shop keeps your time for 15 minutes after your appointment starts. After that the shop may shorten your service to fit the time left, move you to the next free time, or treat the booking as a no-show. Message the shop if you are running late.

No-shows

If you do not come and did not cancel in time, the deposit is not refunded. To book again you pay a new deposit.

Rescheduling

A booking cannot be moved. Cancel it from the manage link in your confirmation email (a full refund up to 24 hours before your appointment) and book a new time. A shop may have extra rules of its own and will tell you.

Your data

See our privacy notice for how we handle your personal information.